Ben wanted the value of continuous improvement and innovation to become embodied in his company. He wanted everyone thinking about better ways to do things. To start the ball rolling, he started talking to employees. One day he met with a manufacturing manager, and another day he met with a janitor. He had a conversation with the last person on the line before the product went to the customer, and he talked to the customer-service reps. Everyday he talked to someone, asking two questions: "What ...
Ben wanted the value of continuous improvement and innovation to become embodied in his company. He wanted everyone thinking about better ways to do things. To start the ball rolling, he started talking to employees. One day he met with a manufacturing manager, and another day he met with a janitor. He had a conversation with the last person on the line before the product went to the customer, and he talked to the customer-service reps. Everyday he talked to someone, asking two questions: "What ...
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